Are There Enough Quality Employees to go Around?

Even though the economy is still in a recovery, some leaders are asking themselves, “What happens if I don’t give in to the demands of the candidate to whom I have offered a position?” Qualified candidates seeking a new position do have some leverage based on their skill set. However, they should not hold you hostage when it comes to negotiating a job offer. At the time, it may seem as though they are the only candidate for the job, but they are not. Listed below are some strategies to consider when negotiating with a potential new employee …continue »

Delivering Your Message for the New Year

As the calendar year winds down and the holiday parties begin, many leaders contemplate the message they will send to their employees in the New Year. Many employees want to hear what the future holds, but keep in mind the factors that may affect the delivery of the message. The message, either positive or negative, can be interpreted differently by each employee. Here are some suggestions to consider when crafting your message …continue »

Leadership and the Customer Experience

In today’s economic environment, customer service is more important than ever. With fewer consumers spending less money, each dollar spent can be critical to the bottom line of any organization. What is your organization’s customer service standard given the slowdown in consumer spending? Have you, as a leader in the organization, been engaged in understanding the level of customer service your front line employees are delivering in order to keep you competitive in your industry? If you have not checked in on your employees, maybe you should. …continue »

Holidays and the Office Party

During the holiday season many employees like to take time out of their busy schedule, get together, and celebrate. An overwhelming majority of organizations allow parties, potlucks, and after hour get togethers to not only celebrate the season but also increase employee morale and acknowledge another year has gone by. However, holiday parties, while starting out harmless, can cause managers a headache the day after. …continue »