Why Leaders Need to Believe in Training
For most organizations, training can be an expensive endeavor to undertake in both time and money. Many leaders will see the cost but not necessarily the benefits. Cost is directly associated to the bottom line, but it is difficult to know just how much of a benefit the training has provided. In some cases, it takes time to see the beneficial impact training has on an organization. Leaders who struggle to see training as a good idea should consider the following. …continue »
Tags: communication, employees, leadership, Managing, talent retention, Training,
Leadership and Travel
In today’s mobile society, some leaders may find it difficult to provide leadership while on the road. Communicating via phone, e-mail, and text message can cause the intended message to get lost in the medium. For those leaders who are frequent travelers, leadership does not have to be in person to be effective. Here are a few key concepts for leaders to follow when providing leadership while they are away from the office …continue »
Delivering Your Message for the New Year
As the calendar year winds down and the holiday parties begin, many leaders contemplate the message they will send to their employees in the New Year. Many employees want to hear what the future holds, but keep in mind the factors that may affect the delivery of the message. The message, either positive or negative, can be interpreted differently by each employee. Here are some suggestions to consider when crafting your message …continue »
Leadership and the Customer Experience
In today’s economic environment, customer service is more important than ever. With fewer consumers spending less money, each dollar spent can be critical to the bottom line of any organization. What is your organization’s customer service standard given the slowdown in consumer spending? Have you, as a leader in the organization, been engaged in understanding the level of customer service your front line employees are delivering in order to keep you competitive in your industry? If you have not checked in on your employees, maybe you should. …continue »
