Leadership and the Customer Experience
In today’s economic environment, customer service is more important than ever. With fewer consumers spending less money, each dollar spent can be critical to the bottom line of any organization. What is your organization’s customer service standard given the slowdown in consumer spending? Have you, as a leader in the organization, been engaged in understanding the level of customer service your front line employees are delivering in order to keep you competitive in your industry? If you have not checked in on your employees, maybe you should. …continue »
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