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	<title>Leadership Training Blog - Sapphire Training &#38; Consulting, LLC &#187; leadership</title>
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		<title>Why Leaders Need to Believe in Training</title>
		<link>http://www.following2leading.com/blog/2010/05/why-leaders-need-to-believe-in-training/</link>
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		<pubDate>Sat, 15 May 2010 18:24:49 +0000</pubDate>
		<dc:creator>Jennifer</dc:creator>
				<category><![CDATA[Leading]]></category>
		<category><![CDATA[Managing]]></category>
		<category><![CDATA[communication]]></category>
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		<description><![CDATA[For most organizations, training can be an expensive endeavor to undertake in both time and money. Many leaders will see the cost but not necessarily the benefits. Cost is directly associated to the bottom line, but it is difficult to know just how much of a benefit the training has provided. In some cases, it [...]]]></description>
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		<title>Leadership and Travel</title>
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		<pubDate>Wed, 31 Mar 2010 22:33:19 +0000</pubDate>
		<dc:creator>Jennifer</dc:creator>
				<category><![CDATA[Leading]]></category>
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		<description><![CDATA[In today&#8217;s mobile society, some leaders may find it difficult to provide leadership while on the road. Communicating via phone, e-mail, and text message can cause the intended message to get lost in the medium. For those leaders who are frequent travelers, leadership does not have to be in person to be effective. Here are [...]]]></description>
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		<title>Delivering Your Message for the New Year</title>
		<link>http://www.following2leading.com/blog/2009/12/delivering-your-message-for-the-new-year/</link>
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		<pubDate>Thu, 10 Dec 2009 17:29:15 +0000</pubDate>
		<dc:creator>Jennifer</dc:creator>
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		<description><![CDATA[As the calendar year winds down and the holiday parties begin, many leaders contemplate the message they will send to their employees in the New Year. Many employees want to hear what the future holds, but keep in mind the factors that may affect the delivery of the message. The message, either positive or negative, [...]]]></description>
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		<title>Leadership and the Customer Experience</title>
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		<pubDate>Wed, 04 Nov 2009 20:20:52 +0000</pubDate>
		<dc:creator>Jennifer</dc:creator>
				<category><![CDATA[Leading]]></category>
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		<description><![CDATA[In today’s economic environment, customer service is more important than ever. With fewer consumers spending less money, each dollar spent can be critical to the bottom line of any organization. What is your organization’s customer service standard given the slowdown in consumer spending? Have you, as a leader in the organization, been engaged in understanding [...]]]></description>
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