Whether employees are new to an organization or new to working, this class will help them understand and adapt to the culture of their organization. The course discusses mission and vision statements and the importance of assimilating previous organizational cultures into the new environment.

Target Audience: All Employees

Learning Outcomes:

• Define organizational culture
• Understand the importance of immersing yourself into the current organizational culture
• Breakdown your vision/mission statement to understand its relationship to the heart of the organization
• Understand the relationship between organizational culture and growing a career

Understanding your primary role in any organization is important to understanding how the rest of the organization functions. This class will teach participants how to understand their core job function and what it means to be technically proficient. This class discusses the concept of core job functions from a high level and does not cover the actual technical aspects of any particular job description.

Target Audience: All Employees

Learning Outcomes:

• Learn how to read a job description
• Define your core job function
• Define technical proficiency
• The role your job function plays in the rest of the organization
• Three core job areas upon which you would like to improve

Pre-Work:

• Bring your job description or a similar one to class

Active listening is a crucial skill in effectively following. In business, information occasionally gets reinterpreted as it travels among receivers. This course will discuss the differences between active listening and passive listening. This class will facilitate an active listening exercise as well as some role playing to evaluate how well one person will listen to another.

Target Audience: All Employees

Learning Outcomes:

• The difference between active and passive listening
• What you don’t hear in a conversation
• Why being engaged in a conversation is important
• Strategies for consistently carrying messages forward

Feedback is not always easy to receive, in fact most people take feedback personally instead of professionally. This class is designed to help individuals understand that receiving feedback is part of the coaching process. It will examine the impact of both positive and constructive feedback.

Target Audience: All Employees

Learning Outcomes:

• Receiving feedback in a coaching session
• Why receiving feedback can be uncomfortable
• Strategies for receiving feedback more effectively
• The difference between positive and constructive feedback
• What happens after the feedback is received

Mentors can play a crucial role in the success of one’s career. Whether the mentor is inside of your organization or out, this class will help you identify possible mentors and assist with an approach to getting the mentor on board.

Target Audience: All Employees

Learning Outcomes:

• Create a list of possible mentors
• Strategies for approaching a mentor
• What you want from your mentor relationship
• How to keep the mentor relationship growing during slow times

In today’s fast paced world, patience is a dying art. Employees want all of their needs met immediately. In this session we will discuss how patience can play an important role in decision making. This class also covers tips for those who are looking to increase their level of patience.

Target Audience: All Employees

Learning Outcomes:

• What patience means to the individual
• Why having patience in decision making is important
• Practice patience techniques
• Techniques to keep your patience even in stressful moments
• How patience can move your career forward

In organizations today there is an expectation that Managers will have effective interpersonal skills in order to communicate with their employees. This is a skill that is developed over time through practice. This class is designed to help individuals practice the art of using interpersonal skills in everyday interactions.

Target Audience: All Employees

Learning Outcomes:

• Define interpersonal skills
• Effective strategies for communicating with employees
• Employee perception of a manager’s interpersonal skills
• Use role playing to practice using interpersonal skills

When managing employees, providing feedback is not enough. A manager of today must understand the technical aspects of the people they manage. This class is designed to help managers understand and think through whether or not they know the jobs their employees do. This session will also explore how you explain to others in the organization what your employees are responsible for.

Target Audience: All Employees

Learning Outcomes:

• Define the department in which you work
• Define the goals of your department
• Discuss the technical aspects of your department
• Describe each employee and his/her responsibilities

If you want to move upward you need to assess your motivation to effectively do so. This class will help people take an in depth look to see if they are really ready and motivated to take on a larger task of being a manager in an organization.

Target Audience: All Employees

Learning Outcomes:

• Define motivation in your own words
• The steps needed to move up in the organization
• Strategies for staying motivated over the long term

Managing is different than being a regular employee. Your role is different and so are your responsibilities. In this new role, prioritization becomes even more important. This class will help you to identify all of the things you do in a day and what is the most important tasks you do and what are those issues that you can set aside for later or delegate to someone else.

Target Audience: All Employees

Learning Outcomes:

• Outline a typical day
• Managing people vs. managing processes
• Reflecting on what is important to your employees
• How to prioritize tasks for tomorrow

Buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to listen to their employees and provide feedback to demonstrate their listening skills.

Target Audience: All Employees

Learning Outcomes:

• Active listening vs. passive listening
• Listening vs. agreement
• Why listening is important to employees
• Employees who feel as though they are not being heard

It always sounds easy to move from managing to leading. For some it seems like the same job only with more pay. This class will discuss the differences between managing and leading. We will discuss the differences as well as the similarities in the two roles. There is an exercise on how to determine whether you are better in a manager capacity or if you are ready to move on to leadership.

Target Audience: Supervisors & Managers

Learning Outcomes:

• Define managing employees
• Define leading others
• Differences between managing and leading
• Overlapping qualities of managing vs. leading

Identifying your style can be one of the most difficult tasks when moving from a management position to a leadership position. Most people think they know what their style is, but do they? This class will discuss what leadership style is and walk through some steps of how to build your own unique style.

Target Audience: Supervisors & Managers

Learning Outcomes:

• Define a leadership style
• The need to build your own leadership style
• Why it is important to not mimic someone else’s leadership style
• Identify your leadership style

Some say that you can use the same communication style throughout your entire career. From the front line employee all the way to becoming a visionary. When on your journey through your career, your communication style will need to change to address the different stages of your career. You will go through a cycle of formal and informal communications.

Target Audience: Supervisors & Managers

Learning Outcomes:

• Why the change to your communication style is important
• When you need to change your communication style
• The importance of understanding your audience
• Use role playing to evaluate your change in communication style

Delegation is not as easy as it sounds. When transitioning from manager to leader this can be one of the most difficult tasks one can undertake. This class is designed to assist people in deciding what you can delegate and what you cannot based on your organizational culture. We will explore ways that you can let go of some work and allow others to play a key role in a work process.

Target Audience: Supervisors & Managers

Learning Outcomes:

• Define the term delegation
• Techniques for letting go of work
• Reasons to not micromanage
• Identifying others in the organization that can benefit your team

At some point in your career as you are in a leadership position someone may ask you to be a mentor for them. This could be your opportunity to have a profound impact on someone else becoming a leader whether they are inside or outside of your organization. This class is designed for a participant to do some reflection on whether or not you are in a position to be a mentor and what kind of mentor you would like to be.

Target Audience: All Employees

Learning Outcomes:

• Define the term mentorship
• List the qualities you find important in a mentee
• Strategies for developing a mentor relationship

In the art of balancing managerial skills and leadership abilities it is essential for individuals to have critical thinking skills. The art of critical thinking goes beyond looking at what is right in front of you at the time you are making a decision. This class is designed to take a look at a current real world issue and use critical thinking techniques to come up with a solution.

Target Audience: All Employees

Learning Outcomes:

• Develop techniques for looking deeper into a topic
• Develop a skill in asking critical questions
• Role playing to measure levels of critical thinking

Being in a leadership role does not mean that people will automatically follow you. As a leader it is your job to inspire people to follow. This session will discuss ways you can inspire people to follow you and continue to follow you during their career in your organization.

Target Audience: Supervisors, Managers, and Upper Level Leaders

Learning Outcomes:

• Leading vs. position power
• Strategies to get employees to follow willingly
• Identify those behaviors which people do not want to willingly follow

As a leader, people watch your every move every day. Employees will assess you on how truthful you are or if they think you have something to hide. This class will discuss what it means to genuinely model success from your heart.

Target Audience: Supervisors, Managers, and Upper Level Leaders

Learning Outcomes:

• Critique the positive actions of other leaders
• Strategies for speaking from the heart
• Identify behaviors that are not leading by example

When you are in a leadership it can be easy to have the ivory tower syndrome. Successful leaders remember where they come from and how they got to the top. This class is designed to have reflection on how you got to where you are and remember all of the people that helped you get there. We will also discuss staying grounded as you move further up the ladder.

Target Audience: Supervisors, Managers, and Upper Level Leaders

Learning Outcomes:

• Strategies for keeping yourself grounded
• Activities that allow you to stay grounded
• What to do if you need to be grounded again

There are occasions when folks make it to the top. You may think that a mentor is no longer important. This class discusses why having a mentor at the top can be more important than having a mentor at the start.

Target Audience: Supervisors, Managers, and Upper Level Leaders

Learning Outcomes:

• Discuss how often to check in with a mentor
• Strategies for obtaining a new mentor if you have outgrown your current mentor
• Identify three topics that should be discussed with your mentor at the next meeting

Everyone believes that life at the top is easy. People will surround you and do everything you ask. That is not always the case. In this session we will discuss why life at the top may not be as easy as one may think it is. We will explore options to keep life at the top as enjoyable as possible.

Target Audience: Executive Level Leaders

Learning Outcomes:

• Is life at the top what you thought it would be
• Allowing employees to tell you the truth
• Identify those around you that will provide constructive feedback
• Activities that will keep you in touch with entry level employees

Some say being a visionary is being at the top of your career. The question is how do you take what is in your head and share it with others? How do you inspire people to do what you want them to do? This session will explore techniques on how you can share your vision of the future with others and get them to buy in.

Target Audience: Executive Level Leaders

Learning Outcomes:

• Summarize your vision for the organization
• Create a roadmap for employees to share your vision
• How the values of your organization are articulated in your vision
• Next steps: What if people are not willing to follow your vision

Change is not for everyone and there are varying degrees of change. When you are a leader in an organization what is your expectation of how quickly your employees will change to your ever changing vision. This class will discuss change and the different levels at which people can adapt to change.

Target Audience: Executive Level Leaders

Learning Outcomes:

• Rate your willingness to demonstrate change
• Strategies for assisting others with change
• When employees have had too much change
• The importance of communication in change

Humility is a trait that is not easy for everyone. How do you balance what you know and your expertise while keeping your ego in check. This class will discuss the art of humility and what it takes to be humble. We will also discuss how to be humble in a genuine manner.

Target Audience: Executive Level Leaders

Learning Outcomes:

• Defining humility
• Compare and contrast humility and pride
• Why humility is essential to encouraging followers
• Steps to improve your humility